Customers have 30 days from the ship date to return items in their original condition for a full refund of the item(s) price.
Original shipping charges you paid are non-refundable.
***If you receive your order and realize you selected the wrong item/size, don't worry. Just return it within 30 days using this process and place a separate order for correct item/size at your own convenience. We do not do exchanges.***
RETURNS PROCESS:
If your bat came with Free Return Shipping (shown on the item's page and throughout the checkout process), please use this link to CONTACT US within 30 days and we will email a pre paid UPS return label.
If your item does NOT have Free Return Shipping - You may send your return within 30 days to the address below by any method you choose. We recommend tracking and insurance when shipping your return. Please see details and conditions below.
"CheapBats.com Returns" 711 S Beach Blvd Anaheim, CA 92804
Writing your order number on the outside of the package helps us quickly identify your return.
New items in original packaging - returnable for full refund of item's price within 30 days of original ship date.
Lightly used and/or out of wrapper items - returned within 14 days will be subject to a 15% restocking fee that will be deducted from your refund. Used and out of wrapper items returned after 14 days will not be accepted.
Broken, cracked, dented, heavily used, abused and/or incomplete items - will not be accepted and no refund will be provided.
Missing bat warranty stickers, holograms, serial number stickers - Your return will be declined or subject to a restocking fee if the sticker or hologram that came affixed to your bat is not returned, which is required for bat warranty purposes.
Defective or broken bats - These items must go back to the manufacturer for replacement if there is an applicable warranty. If your item does not have a warranty, then no replacement will be provided. If you do return your broken bat to us we will just request for you to send us a label to ship the item back to you. Each manufacturer has their own bat warranty process that they handle directly with you, which is industry standard. When you do contact the manufacturer to start your warranty claim process, please have your order information ready as they'll need that as your proof of purchase. If you need a copy of your order confirmation, feel free to email us at sales@cheapbats.com and we will happily provide that for you.
Returning a bat with Free Return Shipping AND other items that do not have Free Return Shipping? Shipping charge(s) are as follows:
$15.00 First item + $5.00 each additional item returned will be deducted from your refund.
• Aluminum and Composite Bats = 0 to 365 Days depending on bat (See item description for details)
(Return To Manufacturer If Bat Is Broken)
• Ash and Maple Wood Bats, Senior Softball Bats, Out of Wrapper Bats, and Blemished (BLEM) Bats DO NOT COME WITH A WARRANTY unless specifically stated on the product listing page.
• Bamboo/Composite Wood Bats = 0 to 90 Days depending on bat (See item description for details)
• Batting Gloves = 30 Days
• Equipment Bags = 30 Days
• Fielding Gloves = 365 Days
• Helmets and Catchers Gear = 30 Days
Warranty Bats - What Bat Will I Get In Return?
There is no guarantee which bat the manufacturer will send as a replacement. They decide and send you the most similar bat available.
IMPORTANT NOTE: Bats sent in for warranty with older stamps and or certifications that are no longer being made or no longer available from the maker of your bat may be replaced with the newest certification available, and NOT the exact same bat you sent in.
This is an especially important fact for purchasers of 1.20 USSSA stamp slowpitch softball bats as old bats sent in for warranty purposes will be replaced with the newest USSSA slowpitch stamp bats.
CheapBats.com does not accept warranty replacement bat returns for credit or exchange.
APO/FPO
APO/FPO Shipping is not currently offered. We do apologize for the inconvenience.
We only ship to the 50 United States
Due to manufacturer restrictions, we cannot ship outside of the United States. Canada and Australia, we apologize.
Alaska and Hawaii
Email us at sales@cheapbats.com if you are in Hawaii or Alaska and need to order heavier items or high quantities that will result in higher weight shipping, as those would need a special request and could require added price to cover higher shipping costs.
Closeout or inexpensive items ordered where shipping costs are high could result in an order cancellation depending on your location in Hawaii or Alaska as they may not be feasible.
Shipping to a PO Box:
We are unable ship to a PO Box, all orders must have a physical address as the shipping address.
Sales Tax:
By law we are required to collect sales tax on shipments to most states.
Rule Changes:
No refunds, exchanges or credits will be issued for bats that are, after purchase from CheapBats.com, banned, forbidden, outlawed or deemed illegal for play for any reason. If you are unsure about the legality of a baseball bat or softball bat, we will do our best to help, but some leagues and associations sometimes make up special rules for their field, district, city or state. If you are unsure if a bat is legal for play, contact a local league official to find out before you make your purchase.
Canada:
We are unable to ship to Canada. We apologize for the inconvenience.
Lost or missing orders/items:
You must notify us of lost or missing items/packages in a timely manner in order for us to properly file claims with the carrier and reship the lost or missing items. We require you notify us of lost or missing items/packages within 14 days of carrier's stated tracking delivery date.
